FAQs


Where are you based?
We are based in Bristol, UK.

Where do you make your products?
We make all of our products in our studio in Bristol, UK.

Are your products 'waterproof'?
Please see our waterproof statement here

Do you have an reviews or testimonials?
Please see our Etsy store for reviews of our products.

Do you post abroad?
Yes. We want everyone in the world to enjoy using our products. Shipping rates are calculated during the checkout process.

The item I'd like is out of stock, how long will I have to wait?
We make our products in small batches which means when a batch is sold out there's none of that particular batch left. However as we are flexible with our batch production if something is out of stock it is highly likely we can make a one off for you pretty quickly. Get in touch to see what we can do.

How do I look after my product?
Please see here for full product care details.

What's the deal with the lifetime repair?
We genuinely want our products to be used for as long as possible. We believe they get better with age as they show signs of wear and use. These signs tell stories about your life and adventures and that's great. Therefore we offer lifetime repair for the original owner of any one of our products. See here for details.

Do you offer customisation of your products?
Yes we do. See here.

Do you offer a design service?
Our design background means we are proficient at developing products to a customer's specifications. We take on bespoke projects when time allows and the brief aligns with our values. See here for details.

Who takes your images?
All of the photos on our site are taken by us unless otherwise stated. Please do not use without permission.

What is your returns policy? 
Please see here for our policies.

What is your privacy policy?
Please see here for our policies.

What are you terms of service?
Please see here for our policies.